Privacy Policy

Overview

At Embrance, we understand the deeply personal nature of creating memorial products for your loved ones. We are committed to protecting your privacy and handling your information with the utmost care and respect.

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services at myembrance.com.

Information We Collect

We collect information that you provide directly to us when using our services:

• Contact Information: Name, email address, phone number, and shipping address
• Order Information: Product selections, customization details, and payment information
• Memorial Content: Photos, text, and other content you provide for your custom memorial products
• Communication Data: Messages you send to our customer support team

We also automatically collect certain technical information:

• Browser type and device information
• IP address and general location
• Pages visited and time spent on our site

How We Use Your Information

We use your information solely to provide and improve our services:

• To create and fulfill your custom memorial product orders
• To communicate with you about your order status
• To provide customer support and respond to your inquiries
• To process payments securely
• To improve our website and services
• To send order confirmations and shipping updates

Protection of Your Memorial Content

We recognize that the photos and information you share about your loved ones are precious and personal. We treat this content with special care:

• Your photos and memorial content are only used to create your ordered products
• We never share, sell, or use your memorial content for marketing purposes
• Access to your content is strictly limited to team members who need it to fulfill your order
• Your content is stored securely and deleted after order fulfillment

Information Sharing

We do not sell your personal information. We only share your information with:

• Payment Processors: To securely process your payments (Stripe)
• Shipping Partners: To deliver your orders
• Print Partners: To produce your custom products
• Authentication Services: Clerk for secure account sign-in and session management
• Data Infrastructure: Supabase for secure data storage and content delivery
• Email Services: Resend for order confirmations and customer communications

These partners are contractually required to protect your information and use it only for the specific services they provide to us.

Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all data transmission
• Secure payment processing through Stripe
• Regular security updates and monitoring
• Limited access to personal data on a need-to-know basis

Your Rights

You have the right to:

• Access the personal information we have about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications

To exercise any of these rights, please contact us at the email address below.

Cookies and Analytics

We use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. This includes Google Analytics for website analytics. You can control cookies through your browser settings.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Email: hello@myembrance.com
• Phone: +1 (339) 444-1264
• Embrance, 28 Church St, Ste 14 #1032, Winchester, MA 01890