Cremation Urns
Personalized cremation urns, made to order
Funeral Programs
Printed programs for the funeral service
Prayer Cards
Keepsake cards guests can carry with them
Funeral Posters
Display posters for the memorial service
Guest Books
Engraved guest books for the service
Personalized memorial products, delivered with care.
Last updated: March 2026
At Embrance, we create custom memorial products tailored specifically to your loved one. Because each item is personalized and made to order, we are unable to offer refunds on custom products once production has begun. Production begins as soon as your order is placed.
Because each product is personalized and made to order, all custom memorial products are final sale once production has begun. We do not accept returns or exchanges for change-of-mind on custom items.
If you need to cancel, please contact us as soon as possible at hello@myembrance.com. We will confirm whether production has started on your order.
While we cannot offer refunds on custom products, we stand behind the quality of our work. If your order arrives with any of the following issues, we will either replace it at no cost or provide a full refund:
If you receive a defective or incorrect product, please contact us within 7 days of delivery with the following information:
Our team will review your request within 1-2 business days and work with you to resolve the issue promptly.
If you need to cancel your order, please contact us as soon as possible:
Approved refunds are processed within 5-10 business days. The refund will be credited to your original payment method. Please note that your bank or credit card company may take additional time to post the refund to your account.
If you have any questions about our refund policy or need to request a replacement, contact us:
